Resources in "Customer Experience"
BD, Dave Hickey, President of Life Sciences (06/09/2022)
Dave Hickey, President of Life Sciences at BD, talks about how the pandemic changed his leadership role and how he strives to be an intentional leader. Filmed: 06/09/2022
Infor, Kevin Samuelson, CEO (05/26/2022)
Kevin Samuelson, CEO at Infor, talks about fostering an environment where people can contribute with their ideas, no matter where they are in the company’s hierarchy. Filmed: 05.26...
Marriott International, David Marriott, Chairman
David Marriott, Chairman of Marriott International, talks about how his grandparents set the example of trust to him and how trust benefits his work today.
NetJets, Patrick Gallagher, President, Sales, Marketing and Service (04/12/2022)
Could a private jet company survive, and even thrive, in light of a global pandemic? As the world shut down, Patrick Gallagher, President, Sales, Marketing, and Service of NetJets,...
HOA (Hooters of America), Sal Melilli, CEO (03/29/2022)
Sal Melilli, CEO of HOA (Hooters of America), talks about how he went from being a dishwasher to a CEO. He reveals the job opportunities that have helped him lead and innovate...
White Castle, Lisa Ingram, CEO (03/24/2022)
Lisa Ingram is the CEO of White Castle, the 100-year-old, family-owned company where the slider originated. She speaks with us about understanding the customer, meeting their needs,...
Edward Jones, David Chubak, Head of Wealth Management (03/22/2022)
David Chubak of Edward Jones speaks to us about his company’s business model and the importance of purpose. For David, being a purpose-driven company means focusing on the client,...
Xometry, Randy Altschuler, Founder & CEO (03/08/2022)
In the midst of a pandemic, Randy Altschuler, Co-Founder & CEO of Xometry, grew his company’s revenue from $42 to $56.7 million. Now, he shares how innovation and optimization have...
DLT Global, Adam Goldstein, Executive Chairman (03/03/2022)
Adam Goldstein used the power of creating highly personalized customer experiences to grow Royal Caribbean Cruises into a multi-billion-dollar company. Now, as Executive Chairman of...