Resources in "Customer Experience"
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BD, Dave Hickey, President of Life Sciences (06/09/2022)
Dave Hickey, President of Life Sciences at BD, talks about how the pandemic changed his leadership role and how he strives to be an intentional leader. Filmed: 06/09/2022
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Infor, Kevin Samuelson, CEO (05/26/2022)
Kevin Samuelson, CEO at Infor, talks about fostering an environment where people can contribute with their ideas, no matter where they are in the company’s hierarchy. Filmed: 05.26...
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Marriott International, David Marriott, Chairman
David Marriott, Chairman of Marriott International, talks about how his grandparents set the example of trust to him and how trust benefits his work today.
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NetJets, Patrick Gallagher, President, Sales, Marketing and Service (04/12/2022)
Could a private jet company survive, and even thrive, in light of a global pandemic? As the world shut down, Patrick Gallagher, President, Sales, Marketing, and Service of NetJets,...
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HOA (Hooters of America), Sal Melilli, CEO (03/29/2022)
Sal Melilli, CEO of HOA (Hooters of America), talks about how he went from being a dishwasher to a CEO. He reveals the job opportunities that have helped him lead and innovate...
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White Castle, Lisa Ingram, CEO (03/24/2022)
Lisa Ingram is the CEO of White Castle, the 100-year-old, family-owned company where the slider originated. She speaks with us about understanding the customer, meeting their needs,...
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Edward Jones, David Chubak, Head of Wealth Management (03/22/2022)
David Chubak of Edward Jones speaks to us about his company’s business model and the importance of purpose. For David, being a purpose-driven company means focusing on the client,...
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Xometry, Randy Altschuler, Founder & CEO (03/08/2022)
In the midst of a pandemic, Randy Altschuler, Co-Founder & CEO of Xometry, grew his company’s revenue from $42 to $56.7 million. Now, he shares how innovation and optimization have...
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DLT Global, Adam Goldstein, Executive Chairman (03/03/2022)
Adam Goldstein used the power of creating highly personalized customer experiences to grow Royal Caribbean Cruises into a multi-billion-dollar company. Now, as Executive Chairman of...