Steinway, Ron Losby, CEO

Ron Losby, CEO of Steinway & Sons, discusses how he ensures the quality of every Steinway piano remains consistent with his vision. By securing... [more]

Tags: Customer Service, employee relations, entertainment, innovation, music, Partnership, technology

Associated Press, Michael Fabiano, CEO

Michael Fabiano, Head of Americas Media at The Associated Press, gives insight into how he’s managed the public image of the news source. Through... [more]

Tags: Brand, Communications, Customer Service, Leadership, Marketing, Media, Partnership