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Videos with keyword "Customer Service"

  • Friendly's Restaurants, Craig Erlich, CEO (07/23/2022)

    Friendly’s Restaurants, Craig Erlich, CEO (07/23/2022)

    Craig Erlich, CEO of Friendly’s Restaurants, explains how a leader should become a good listener over time. Filmed: 07/23/2022

    Tags: 2022 Brand Loyalty Business CEO CEO Forum Customer Service friendly's Hospitality Leadership Marketing Professional Development Restaurants

  • Amica Mutual Insurance, Robert DiMuccio, CEO (12/17/2021)

    Amica Mutual Insurance, Robert DiMuccio, CEO (12/17/2021)

    Bob DiMuccio, CEO of Amica Mutual Insurance, shares insight into how the company’s strong corporate culture has helped them to serve their customers with empathy for... more

    Tags: 2021 Amica Amica Mutual Insurance Business Ethics CEO CEO Forum Corporate Culture Culture Customer Experience Customer Service employee experience Ethics Leadership Legacy

  • Mitchell Stores, Jack Mitchell, Chairman & CEO (03/02/2021)

    Mitchell Stores, Jack Mitchell, Chairman & CEO (03/02/2021)

    Jack Mitchell, Chairman and CEO of Mitchell Family of Stores, explores the entrepreneurial journey of starting a family business. He also shares some of the more unusual... more

    Tags: 2021 Business CEO Customer Experience Customer Service Entrepreneur Jack Mitchell Leadership Mitchell Family Stores Professional Development Retail

  • Preview: Associated Press, Michael Fabiano, CEO (01/21/2021)

    Preview: Associated Press, Michael Fabiano, CEO (01/21/2021)

    Recorded On: 01.21.2021 Michael Fabiano, Head of Americas Media at The Associated Press, gives insight into how he uses values-based negotiation to come to agreements... more

    Tags: Brand Communications Customer Service Leadership Marketing Media Partnership

  • Preview: Steinway, Ron Losby, CEO (01/26/2021)

    Preview: Steinway, Ron Losby, CEO (01/26/2021)

    Ron Losby, CEO of Steinway & Sons, shares his thoughts on creating an incredible experience for each of his customers by making them feel like part of the Steinway... more

    Tags: Customer Service employee relations entertainment innovation music Partnership technology

  • Steinway, Ron Losby, CEO (01/26/2021)

    Steinway, Ron Losby, CEO (01/26/2021)

    Ron Losby, CEO of Steinway & Sons, discusses how he ensures the quality of every Steinway piano remains consistent with his vision. By securing loyal suppliers... more

    Tags: Customer Service employee relations entertainment innovation music Partnership technology

  • Associated Press, Michael Fabiano, CEO (01/21/2021)

    Associated Press, Michael Fabiano, CEO (01/21/2021)

    Michael Fabiano, Head of Americas Media at The Associated Press, gives insight into how he’s managed the public image of the news source. Through strategic partnerships,... more

    Tags: Brand Communications Customer Service Leadership Marketing Media Partnership

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