Videos with keyword "Customer Service"
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Amica Mutual Insurance, Robert DiMuccio, CEO (12/17/2021)
Bob DiMuccio, CEO of Amica Mutual Insurance, shares insight into how the company’s strong corporate culture has helped them to serve their customers with empathy for... more
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Mitchell Stores, Jack Mitchell, Chairman & CEO (03/02/2021)
Jack Mitchell, Chairman and CEO of Mitchell Family of Stores, explores the entrepreneurial journey of starting a family business. He also shares some of the more unusual... more
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Preview: Associated Press, Michael Fabiano, CEO (01/21/2021)
Recorded On: 01.21.2021 Michael Fabiano, Head of Americas Media at The Associated Press, gives insight into how he uses values-based negotiation to come to agreements... more
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Preview: Steinway, Ron Losby, CEO (01/26/2021)
Ron Losby, CEO of Steinway & Sons, shares his thoughts on creating an incredible experience for each of his customers by making them feel like part of the Steinway... more
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Steinway, Ron Losby, CEO (01/26/2021)
Ron Losby, CEO of Steinway & Sons, discusses how he ensures the quality of every Steinway piano remains consistent with his vision. By securing loyal suppliers... more
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Associated Press, Michael Fabiano, CEO (01/21/2021)
Michael Fabiano, Head of Americas Media at The Associated Press, gives insight into how he’s managed the public image of the news source. Through strategic partnerships,... more